A 24 hour notice must be given to reschedule any lessons. All absences must be submitted through your account. Be sure to have the app downloaded and signed in! Here is a link with some instructions https://docs.google.com/document/d/1Hbox-_SWt9z7qqyTRk7orxxFmvkxsRoKGlYTzP14NLQ/edit# . Membership fees are not subject to refunds. There are no sick days or roll overs. In the event that there may be inclement weather you will receive a make-up token to use toward a future lesson that is good for 90 days from the date you received it. There will not be any refunds given for missed days, even due to weather. Make-up tokens may not be used towards tuition. Drop requests require 30 days notice entered through portal.
If we are unable to process your payment due to insufficient funds or card expiration, you will be charged a $30 late fee per month. If you attend a lesson during the period of time that your monthly payment could not be processed, you will be charged for that individual lesson at that time. YOU MUST SUBMIT AN EMAIL UPDATING US THAT YOU HAVE UPDATED YOUR PAYMENT INFORMATION AFTER YOUR CARD HAS BEEN DECLINED. Any outstanding balances that exceed 3 months will be submitted to collections. If you request a chargeback through your bank, a $25 fee will be assessed and placed on your account.