FAQ2022-09-26T20:02:02-04:00

FREQUENTLY ASKED QUESTIONS

All of our instructors have a lightning radar & will let you know if it is unsafe to do your lesson. We will contact you 1 hour before the lesson and decide whether it is safe 30 minutes before. We do not cancel for light rain. All lessons that have 50% or more of their lesson cancelled due to weather will receive a makeup token.

Payments are made automatically through iclass pro using the debit or credit card of your choice. You can update this card at any time. The amount you pay will depend on how many lessons you have scheduled for that month. We do encourage you to bring cash to tip your teacher.

We believe each student learns at a different pace and that everyone should be able to start lessons at anytime, without waiting for a session to start. We also understand each parent or student desires different goals out of their swim program. So, we DO NOT offer session based learning. Instead, our lessons are perpetual. This means that when you enroll, you continue lessons until the student has reached the goals you have for them. With that being said, we do ask that you commit to at least a 12 week minimum, as learning any new skill takes time.

Groups are available already but you can also form your own group if you have individuals who are of similar age and skill level.

The learning curve for each student is different and dependent on many variables. There is no way to tell how many lessons a student will need. However, the teacher will give a progress report at the end of each lesson and you can see your skill tracking in the iclass pro app.

2 monthsold. We teach infant-adult. We recommend that anyone under 3 years old should be accompanied by a parent in the pool. Our parent-child lessons focus on developing life saving skills while getting comfortable in the water. Our class is more advanced than most Mommy and me groups.

Lessons are free for 2 months- 3 months with an auto-enrollment after the first month.

We recommend doing as many lessons as you can per week until you reach your goals. You can choose 1, 2, or 3 days per week. If you are on vacation or are limited on time, we can offer you a crash course of as many lessons per week as you like during your time available.

Click here to see a list of our locations.

We partner with a variety of pools in the greater Charleston area. If you would like for us to come to you, please text us with your needs and we will let you know if we are able and give you a quote. There is an additional charge for us to come to your home.

A 24 hour notice must be given to reschedule any lessons. Confirmation emails are for convenience and do not act as notice for your attendance. Memberships are not subject to refunds. There are no sick days or roll overs. In the event that there may be inclement weather, your instructor will try to schedule a makeup day if possible. There will not be any refunds given for missed days, even due to weather. Memberships are not subject to our 24 hour cancellation policy as there are no cancellations with memberships.
If we are unable to process your payment due to insufficient funds or card expiration, you will be charged a $30 late fee per month. If you attend a lesson during the period of time that your monthly payment could not be processed, you will be charged for that individual lesson at that time. YOU MUST SUBMIT AN EMAIL UPDATING US THAT YOU HAVE UPDATED YOUR PAYMENT INFORMATION AFTER YOUR CARD HAS BEEN DECLINED. Any outstanding balances that exceed 3 months will be submitted to collections.

All group lessons for children above 3 years old have 1-4 students total. Parent child lessons have 1-6 students total.