FREQUENTLY ASKED QUESTIONS
All of our instructors have a lightning radar & will let you know if it is unsafe to do your lesson. We will contact you 1 hour before the lesson and decide whether it is safe 30 minutes before. We do not cancel for light rain. All lessons that have 50% or more of their lesson cancelled due to weather will receive a makeup token.
Payments are made automatically through iclass pro using the debit or credit card of your choice. You can update this card at any time. The amount you pay will depend on how many lessons you have scheduled for that month.
We believe each student learns at a different pace and that everyone should be able to start lessons at anytime, without waiting for a session to start. We also understand each parent or student desires different goals out of their swim program. So, we DO NOT offer session based learning. Instead, our lessons are perpetual. This means that when you enroll, you continue lessons until the student has reached the goals you have for them. With that being said, we do ask that you commit to at least a 12 week minimum, as learning any new skill takes time.
Groups are available already but you can also form your own group if you have individuals who are of similar age and skill level.
The learning curve for each student is different and dependent on many variables. There is no way to tell how many lessons a student will need. However, the teacher will give a progress report at the end of each lesson and you can see your skill tracking in the iclass pro app.
2 months old. We teach infant-adult. We recommend that anyone under 3 years old should be accompanied by a parent in the pool. Our parent-child lessons focus on developing life saving skills while getting comfortable in the water. Our class is more advanced than most Mommy and me groups.
Lessons are free for 2 months- 2.9 months with an auto-enrollment that begins once they turn 3 months old. We encourage parents to reach out when the swimmer is 1 month old in order to book a class to begin when they turn 2 months old.
We recommend doing as many lessons as you can per week until you reach your goals. You can choose 1, 2, or 3 days per week. If you are on vacation or are limited on time, we can offer you a crash course of as many lessons per week as you like during your time available.
Click here to see a list of our locations.
We partner with a variety of pools in the greater Charleston area. If you would like for us to come to you, please text us with your needs and we will let you know if we are able and give you a quote. There is an additional charge for us to come to your home.
A 24 hour notice must be given to reschedule any lessons. All absences must be submitted through your account. Be sure to have the app downloaded and signed in! Here is a link with some instructions https://docs.google.com/document/d/1Hbox-_SWt9z7qqyTRk7orxxFmvkxsRoKGlYTzP14NLQ/edit# . Membership fees are not subject to refunds. There are no sick days or roll overs. In the event that there may be inclement weather you will receive a make-up token to use toward a future lesson that is good for 90 days from the date you received it. There will not be any refunds given for missed days, even due to weather. Make-up tokens may not be used towards tuition. Drop requests require 30 days notice entered through portal.
If we are unable to process your payment due to insufficient funds or card expiration, you will be charged a $30 late fee per month. If you attend a lesson during the period of time that your monthly payment could not be processed, you will be charged for that individual lesson at that time. YOU MUST SUBMIT AN EMAIL UPDATING US THAT YOU HAVE UPDATED YOUR PAYMENT INFORMATION AFTER YOUR CARD HAS BEEN DECLINED. Any outstanding balances that exceed 3 months will be submitted to collections. If you request a chargeback through your bank, a $25 fee will be assessed and placed on your account.
All group lessons for children above 3 years old have 1-4 students total. Parent child lessons have 1-6 students total.
How to Book a Make Up
Viewing makeup token Information:
- After logging into your account, click the My Account link in the toolbar at the top of the screen
- Click the “Makeups” icon under the student for whom you wish to check and book a makeup class.
- This will bring up a list of all makeup tokens associated with the selected student. You can expand any collapsed area to view more details.
Using a Token to Create a Makeup Enrolment:
- Click the “use Makeup Token” or button next to the token details to schedule the makeup lessons
- A list of eligible classes will pop up based on Student’s age, gender, and whether openings are available. Note: By default, the system looks at classes on the current date, this can be changed by using the date picker to the right of the search box
- Once you have located the class you wish to request makeup in, click on the class to complete the enrolment process and redeem the makeup token.
- The makeup enrollment will then have to be approved and should be under the Pending makeup.