FREQUENTLY ASKED QUESTIONS
• Track your child’s progress and skills
• Receive up-to-date information on schedule changes and cancellations
• Schedule lessons effortlessly with a clear view of available slots
• Manage absences and use makeup tokens
• Handle payments and view billing details
Plus, iClass Pro has a user-friendly app for added convenience available on Android and Apple devices.
We have an annual membership fee of $45 – which covers all swimmers in your family. This amount is automatically applied upon enrollment and again on your family’s annual anniversary dates. It’s important to note that the membership fee is non-refundable.
Our teachers use a lightning radar app to ensure safety during lessons. If weather conditions pose a concern, we’ll reach out 30 minutes before your lesson to alert you of changes. While light rain won’t lead to schedule changes, heavy downpours, or lightning within 6 miles of your lesson location will warrant cancellation. Sometimes weather is unpredictable, so the 30-minute warning may not always be possible. If 50% or more of a lesson is affected by weather, we’ll provide a makeup token. Your safety is our priority!
Your tuition is automatically applied through iClass Pro using your preferred debit or credit card. Feel free to update the card whenever needed. The monthly tuition may vary based upon the number of lessons scheduled for that month. Easy and hassle-free!
Everyone learns differently. Our goal is to ensure learning begins promptly, regardless of season schedules. For this reason, lessons are ongoing, allowing you to continue until the desired swim goals are achieved. A commitment of 12 weeks supports new skill development retention with the understanding that learning is a journey that requires time and dedication.
The learning journey varies for each student based on numerous factors. It’s impossible to predict the exact number of lessons needed. Our teachers provide progress reports after each lesson. Additionally, skill tracking is available through the iClass Pro app.
Lessons are free for 2 months- 2.9 months with an auto-enrollment that begins once they turn 3 months old. We encourage parents to reach out when the swimmer is 1 month old in order to book a class to begin when they turn 2 months old.
Frequency of lessons is directly connected to the rate of skill achievement. There are multiple plans and options available to fit your needs – whether it be the basic one lesson per week or upwards of three lessons per week, we are happy to discuss your family’s goals and create an individualized plan. Should you desire a telephone consultation with a member of our teacher team, we will arrange a time to have your questions answered. If you have limited time due to vacation or other commitments, consider our crash course option, which lets you fit in as many lessons as you need during your available time.